Shipping & Returns

 

Bank Details

Kindly send bank payments to the following account: 

Bank: GTB

Number: 0141843772

Name: ANTILLES TRA. LTD/EVE & TRIBE


Always include your full name and order number in the remarks of the transfer to ensure prompt and accurate service.

Delivery Policy

We believe that every woman, regardless of her location, should be able to experience Eve & Tribe. To this end, we deliver to anywhere in Nigeria.

Cash on Delivery is available in the following states:

  • Lagos
  • Rivers
  • Ogun
  • Oyo
  • FCT

Order placed in other states must be prepaid before they can be shipped. 

Return Policy

We want you to be 100% satisfied with each Eve & Tribe piece you own. If for any reason you are dissatisfied with any item, please return for a full refund or store credit.

Returns must be made within 7 days of purchase. To receive a full refund or store credit, the following conditions must be met:

  1. You must bring a receipt.
  2. The item(s) must be unused and in sellable condition.
  3. The items must still include the original tags attached to it.
  4. All items must pass Eve & Tribe inspection. 

Please note that the 50% deposit for pre-order items is only refundable as store credit.

In addition, items purchased on ‘Sale’ are FINAL, and unfortunately may not be returned under any circumstances. 

To make a Return, please do the following:

  • Call Eve & Tribe to inform us that you will be returning the item(s)
  • Complete the Item Return Form included with your package.
  • Deliver un-used item(s) and completed Item Return Form to Eve & Tribe’ s showroom: #46 Raymond Njoku Street, (Off Awolowo Road), S.W. Ikoyi, Lagos. Returned items must be received within 7 days of your delivery date.
  • Eve & Tribe will notify you via email when the returned item(s) has been received and accepted by our warehouse team.

We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, please don’t worry, we will send it back to you.

How long does it take for me to receive a refund?

  • If you have opted for store credit, or if you purchased the item in our showroom, you will receive an Eve & Tribe electronic gift card within 3 business days after your returned items are received and accepted.
  • If you have opted for a bank deposit refund, you will receive your refund via online transfer within 5 business days after your returned items are received, inspected and accepted.

In all cases for returns, a small shipping and handling fee will be assessed.

If you have any questions, please contact us at customerservice@eveandtribe.com

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